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Frequently asked questions

Clear answers, before and after the ritual.

Product use, ingredients, safety, delivery, returns and professional orders—organized for quick reading and responsible decisions.

Help centre

Products & ingredients

5 answers
01Are all Argatherapy products the same kind of preparation?

No. The historic catalogue spans cosmetic oils, creams, soaps, floral waters, concentrated aromatic oils, herbal infusions and spices. Read the category, product page and original label before use.

02Where can I find the full ingredient list?

The ingredient list printed on the physical product is the definitive reference. This editorial site explains product roles and routines without replacing the packaging.

03Are the products made in Morocco?

Argatherapy is rooted in Marrakech and the collection is presented as prepared in Morocco. Product-specific origin or certification should always be verified on the original packaging or with the team.

04Does natural mean irritation-free?

No. Natural ingredients can still cause sensitivity. Introduce one preparation at a time, patch test when appropriate and stop if discomfort occurs.

05Do product colours or aromas vary?

Botanical materials can show natural variation between batches. A marked change, damaged seal or unexpected odour should be checked with Argatherapy before use.

Help centre

Using the rituals

5 answers
01In what order should I layer skincare?

A practical order is cleanse, floral water, cream and then oil. Use only the steps your skin needs and allow each layer to settle.

02How much facial oil should I use?

Begin with two or three drops for face and neck. Warm them between clean palms and press onto slightly damp skin before adding more.

03Can I use cosmetic and culinary argan oil interchangeably?

No. Culinary argan oil is prepared for food and commonly uses roasted kernels; cosmetic oil is intended for external care. Follow the product label.

04How should concentrated botanical oils be used?

Use only for the purpose stated on the label. For topical use, dilute appropriately, patch test, avoid eyes and mucous membranes, and keep out of children’s reach.

05How often should I introduce a new product?

Introduce one change at a time and give yourself enough time to observe comfort and finish. A simpler routine makes reactions easier to identify.

Help centre

Safety & storage

5 answers
01Are the historic targeted-care product names medical claims?

No. They reflect names in the original catalogue. The products are presented here as cosmetic preparations and are not substitutes for diagnosis, treatment or professional advice.

02Can I use the products during pregnancy or breastfeeding?

Ask a qualified health professional before using concentrated aromatic oils, herbal blends or any preparation whose suitability is uncertain.

03How should oils and creams be stored?

Keep them tightly closed, away from direct heat, sunlight and moisture. Use clean, dry hands or applicators and follow any after-opening period on the packaging.

04How do I keep an artisan soap bar in good condition?

Rinse away excess lather and let the bar dry on a well-draining dish between uses.

05What should I do if a product causes discomfort?

Stop using it, rinse if appropriate and seek qualified advice if symptoms are significant or persistent. Keep the packaging available so the ingredient list can be reviewed.

Help centre

Orders, delivery & returns

5 answers
01Can I place an order on this redesigned site?

You can build a ritual bag here, then complete the secure purchase through Argatherapy’s current online shop. Product pages also include a direct link to the matching original listing.

02Does Argatherapy deliver internationally?

Worldwide delivery is available through secure checkout. The final destination, cost and delivery estimate are confirmed before payment.

03How are delivery charges calculated?

Charges depend on destination and order details. Secure checkout shows the applicable amount before payment.

04What is the return policy?

The current return terms apply to purchases and are linked in the footer. Review them before ordering, especially for opened personal-care or food products.

05How can I ask about an existing order?

Use the contact page or email contact@argatherapy.com with the order reference and the email used for purchase. Do not send payment details.

Help centre

Professionals & editorial information

5 answers
01Does Argatherapy supply professional quantities?

Yes. The professional page covers bulk argan oil, retail-ready formats and export enquiries. Share the format, quantity, destination and target timing.

02Are specifications and certifications available online?

Only verified documents should be used for commercial decisions. Request the current specification, sample and relevant documentation directly from the professional team.

03Why does every product have a journal guide?

The guides make the full catalogue easier to understand through a consistent structure: product role, measured use, pairings, storage and responsible precautions.

04Who writes and reviews the guides?

The pages are published under the Argatherapy editorial team and use the original catalogue data as their product source. They avoid invented testimonials, ratings and medical claims.

05How do I report an incorrect product detail?

Contact Argatherapy with the product name, page link and the detail that needs review. The physical label remains the priority reference until the page is corrected.

Letters from Marrakech

Ritual notes, sent occasionally.

Need product advice?Ask our Marrakech team